Claims Handler (FTC 3 or 6 months)

Job Specification


Claims Handler (FTC 3 or 6 months)
Location Based in Egham or Redhill
Main Responsibilities


  • Loading Claim information on to IT system including scanning
  • Notifying insurance companies
  • Arranging for repairs to be carried out
  • Liaising with customers, insurers, loss adjusters and account executives
  • Preparing reports
  • Maintaining claim statistics
  • Chasing insurers for updated information / settlement details
  • Pursuing uninsured loss recoveries 
  • Negotiating claims settlements
  • Being client focused – ensuring client satisfaction
  • Working closely with Account Executives responsible for the portfolio of clients to ensure
Main Responsibilities


  • To provide a positive contribution to the team objectives
  • To answer the telephone, ensuring that information given is accurately recorded
  • To make written records of all conversations and meetings with customers and/or insurers, or other relevant business contact
  • To update knowledge of insurance market as & when developments occur
  • To continue improvement in technical insurance knowledge
  • To liaise with accounts department as and when required
  • To carry out tasks which from time to time may reasonably be requested by a senior member of staff
  • To ensure self-development through attendance at Technical Seminars, Courses, Professional Studies etc.
  • To ensure diary checks are maintained
  • Minimum of a year Claims Handling experience
  • Acturis system – useful but not essential
  • Excellent and accurate administration & communication skills
  • Networking / influencing skills
  • Problem solving ability
Commencement date


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