Assistant Claims Director

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  • Position: Assistant Claims Director
  • Location: Surrey


Job Purpose:

  • Provide a day-to-day technical, competent, responsive and efficient claims service to clients.
  • Client retention through the provision of a professional service to clients covering all aspects of their claims.
  • To comply with regulatory requirements, industry codes of practice and the Company’s own procedures and rules.
  • Must work on the principal of treating customers fairly and behave in an ethical manner.

Main Responsibilities:

Client Relationships

  • Represent claims at new business and review meetings as required
  • Direct management for Senior Claims Executives who are responsible for being client facing to attend client meetings and produce reports
  • Run monthly reports for one of our largest clients
  • Handle losses for VIP ‘s of our one of our largest clients

Claims Handling

  • Handle high profile large losses as needed
  • Be a resource across all clients to ensure that claims service is maintained

Technical Responsibility (within the Claims Function to include but not limited to): 

  • Technical audit of Claims files and compliance
  • Review any declinatures or complaints
  • Carry out referrals from Associates

Supplier Performance: 

  • Manage the relationship with key suppliers and ensure desired performance levels are met
  • Deputise for the Director in ensuring the performance of insurers and loss adjusters as appropriate

Operational Responsibility (for the Claims function to include but not limited to): 

  • Delivery of weekly claims productivity levels
  • Organise capacity to ensure team SLAs are met
  • Carry out 121’s with Claims Managers / Associates
  • Report on large losses and new contentious losses to the business


  • To provide a positive contribution to the team objectives
  • To update knowledge of insurance market as & when developments occur
  • To continue improvement in technical insurance knowledge
  • To carry out tasks which from time to time may reasonably be requested by a senior member of staff
  • To ensure self-development through attendance at Technical Seminars, Courses, Professional Studies etc.


  • Strong Leadership experience
  • A deep technical knowledge of claims across different lines of business
  • Ability to handle complex losses across different lines of business
  • Acturis system – useful but not essential


  • Excellent and accurate administration & communication skills
  • Networking / influencing skills
  • Ability to utilise IT for maximum advantage
  • Ability to carry out client meetings and articulate and sell the claims proposition
  • Ability to create confidence with both internal and external customers
  • Create to find solutions for customers
  • Ability to make own decisions

Remuneration package

  • Competitive salary depending upon qualification for role and experience
  • Discretionary Bonus
  • Pension
  • Private Medical insurance, Cash Plan, Life Assurance, Disability insurance
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