Over the last 18 months, bitter winds in the supply chain have whipped up a perfect storm. From milkshakes at McDonald's to shortages of Carbon Dioxide and empty shelves in supermarkets – the headlines tell a story of widespread disruption. Some are even warning that the risks could be permanent.
The impacts can have the potential to be more than a bump in the road. Without a reliable supply of raw materials, an organisation can face a long-term hit to their bottom line as well as their reputation and share price. We consider what is causing this and what businesses can do to manage and mitigate against the risks.
What are the causes?
Modern supply chains are sophisticated and susceptible to a variety of threats. Planning to mitigate against the myriad of supply chain risks requires a holistic approach encompassing insurance and risk management strategies.
- Brexit - Don’t mention the B word. The fact remains that when the UK left the European Union at the start of the year exports to the European Union fell 40.7% and imports dropped by 28.8%, according to the Office for National Statistics (ONS). The situation has not improved – in October ONS figures reported that one in six (or 17%) of adults had experienced shortages of essential food items.
- Logistics - A Road Haulage Association (RHA) survey estimated that there is a shortage of more than 100,000 qualified drivers in the UK with the gap blamed on Brexit and the pandemic. Over 14,000 EU drivers left the country and the pandemic disrupted training for new drivers with over 40,000 HGV tests being cancelled last year.
- Covid-19 – The pandemic continues to disrupt production and distribution with knock-on effects across the network. A good example is meat and poultry production which has been hit hard with high numbers of employees infected, causing closures in places. Early in the pandemic meat processing was down by 20% and burger chain Wendy’s which relies on fresh not frozen meat had stopped serving hamburgers at 5,500 U.S. restaurants.
- Cyber & IT – modern businesses are heavily reliant on their IT infrastructure. There is evidence that the food & drink industry in the UK invests the least in cyber security. Earlier this year, one of the world’s largest meat processors, JBS, suffered a ransomware attack. Their operations were down for 3 days, and they had to pay a ransom of $11m. The threat can also be internal. A software update led to a breakdown in the supply of Walkers Crisps which lasted a month.
- Labour shortages – There is strain throughout the food industry. Brexit has added to the burden as many firms had got used to low-paid migrant labour - almost half of those in food manufacturing are foreign-born. Bridging the gap is a challenge in terms of finding staff and paying them more.
- Natural disasters & Black Swans - The evidence for climate change is well documented and the increase in extreme weather events such as flood, droughts and storms will threaten production and delivery. Hurricane Eta wiped out half of Honduras’s banana crop in 2020 and the when the Suez Canal was blocked, 12% or $9.6bn in global trade was held up each day.
What can you do?
The storm is yet to pass for the industry, but this does not mean firms are powerless. Many have begun the process of rethinking and resetting how they manage supply chains risks. The models that have been relied on in the past are no longer enough. A dynamic an innovative approach is required.
1) Diversification – relying on a single supplier in any part of the chain can cause a domino effect. Mitigating the risk by seeking other viable options will make the chain more robust. Due diligence is critical, to understand the different tiers of supplier. One example of collaboration to protect against future supply chain disruption has seen Costa team up with M&S to add additional products to its menu.
2) Business Continuity – The benefits of Just in Time (JIT) delivery can quickly become your downfall without detailed scenario planning. As a result, many businesses are now making contingency plans based on a detailed risk register which is reviewed and audited regularly to identify and manage the evolving risks.
3) Employees – Businesses will have to adapt to attract and retain staff. Waitrose has moved quickly to pay its lorry drivers £53,780 a year - a salary greater than many white-collar workers. This is also an opportunity to consider the wider staff benefits package. You can find out more about how the Verlingue team can help you here.
4) Insurance – underpinning risk and scenario planning should be a comprehensive insurance programme. The scope includes identifying gaps as well as overlaps in cover. The policy wording needs to match your specific needs and be underwritten by carriers who are aligned with your industry.
Alan Midson - Director, Corporate and Employee Benefits
M: +44 (0) 07725 547914