As part of our recent Investor in Customers Gold reaccreditation, we are proud to launch the Customer Service Ambassador Programme, a key step in strengthening our commitment to exceptional customer experiences.
Leading the way, our Customer Service Project Team will be the first group to enrol in the IIC Ambassador Award, a CPD-accredited programme designed to help individuals become true customer champions. Through the course, delegates will develop the skills to understand and exceed customer expectations, build strong relationships, and set the standard for excellent service.
“This really demonstrates the team’s commitment to living our values and setting the tone for the recommendations they will make at the project conclusion,” said project lead Neal Lumb. “I’m looking forward to seeing the impact this will have on the way we deliver for our customers.”
About the IIC Ambassador Award
- CPD Accredited: Counts towards professional development points/credits.
- Customer-Centric Skills: Equips participants to deliver remarkable customer experiences.
- Professional Recognition: A personal qualification that can be showcased on your CV.
- Networking: Opportunities to connect with like-minded professionals and industry experts.
- Impact: Enhances customer experience, builds stronger relationships, and reflects positively on our reputation as a service-led business.
This first group of 10 delegates will complete the IIC e-learning course, with additional Verlingue UK colleagues set to join the programme in the future. Their insights and experiences will help shape the next phase of our customer service strategy across the business.
