24 June 2026
At Verlingue, we believe trust is built over time through consistent, high-quality client service.
As a leading UK Chartered Insurance Broker and Employee Benefits Consultant, we support businesses with a relationship-led approach focused on delivering excellent customer service. We’re proud to have held the Investor in Customers Gold standard for eight consecutive years, an independent accreditation based on direct client feedback that reflects how we support and deliver for our clients.
So how do you build that level of trust? For Melissa Liddicoat, Deputy Sales Director - Employee Benefits, it comes down to three fundamentals:
Setting clear expectations from the outset
Listening carefully to client needs
Delivering consistently over time
It’s a simple approach - but one that underpins long-term relationships and helps position Verlingue as a trusted UK broker with a strong focus on client experience.
It’s a simple approach - but one that underpins long-term relationships and helps position Verlingue as a trusted UK broker with a strong focus on client experience.
Melissa Liddicoat brings over 10 years’ experience in the Employee Benefits world, and has worked at companies including AXA Global Health, Gallagher and Aon. She is passionate about delivering value to employers and their people and was drawn to Verlingue’s consultancy-led approach, people-first culture and ambitious growth plans.
Learn more about our approach to client service and what Investor in Customers Gold means for your business.